Delivery and Return Conditions
Royal Limousine Delivery and Return Conditions
All services provided by our company are entirely original and delivered in accordance with professional standards, with quality and assurance guaranteed by the respective manufacturers or providers.Service Cancellation and Exchange Conditions:
You may cancel or exchange any service purchased through www.royallimousine.com.tr, provided that the service has not commenced and no personalized arrangements have been made for you, within seven (7) days from the date of purchase.
Steps for Service Cancellation or Exchange:
1. Notification: Inform us of your service cancellation or exchange request by calling +90 530 761 94 82 or via email.
2. Invoice Submission: Provide us with the invoice related to your service purchase.
3. Special Conditions: Certain services may have different cancellation or exchange policies; in such cases, the terms specified in the relevant service description will apply.
Right of Withdrawal and Cancellation Scenarios:
In cancellations made by exercising the right of withdrawal, any service fees incurred (e.g., preliminary preparation costs) will be borne by the customer. However, if the cancellation occurs due to an issue or deficiency originating from our company, all expenses will be covered by us.
Order Cancellation:
If you wish to cancel your service order for any reason, you can contact us via phone, email, or through the message section of our website. Your order will be canceled without the need to provide a justification.
If your cancellation request is submitted before the commencement of the service, no additional fees will be charged. However, if the service has already begun or preparation processes have been completed, any costs incurred may be charged to the customer.
When requesting a service cancellation, please remember to provide us with the following information:
• Order date
• Order number
• Your username and the service name
Customer satisfaction is our priority, and all your requests will be addressed promptly.