Distance Sales Contract
Royal Limousine Distance Sales Contract
In accordance with the “Regulation on Distance Contracts Application Procedures and Principles” published in the Official Gazette dated 13.06.2003 and numbered 25137, it has become mandatory to establish contracts for service sales conducted over the internet. Within this scope, our company’s distance service contract is outlined below.DISTANCE SERVICE CONTRACT
ARTICLE 1 - PARTIES
1.1 SERVICE PROVIDER
• Title: Royal Seyahat Tur. Ac. Tic. A.Ş
• Address: Merkez Mah. Seçkin Sk. No:2-4 A İç Kapı No:1 Istanbul / Kağıthane
• Phone: +90 530 761 94 82
• E-Mail: info@royallimousine.com.tr
1.2 SERVICE RECIPIENT
The name, surname, title, and address information will be provided by the recipient during the order process and will be included in the contract.
ARTICLE 2 - SUBJECT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the provision of the service, the characteristics, and sales price of which are specified in the invoice details, ordered electronically by the RECIPIENT from the SERVICE PROVIDER’s website.
ARTICLE 3 - SERVICE SUBJECT TO THE CONTRACT
The type, scope, fee, and other details of the service will be as specified during the order and indicated on the invoice.
ARTICLE 4 - GENERAL PROVISIONS
4.1. The RECIPIENT declares that they have read and are informed about the basic characteristics, sales price, payment method, and preliminary information regarding the performance of the service on the website and have provided the necessary confirmation electronically.
4.2. The service subject to the contract will be provided to the RECIPIENT within the period specified in the preliminary information on the website, not exceeding the legal 30-day period.
4.3. For the performance of the service, this contract must be approved, and the fee must be paid by the RECIPIENT in the chosen payment method. If, for any reason, the service fee is not paid or is canceled in the bank records, the SERVICE PROVIDER is deemed to be relieved of the obligation to perform the service.
4.4. If the SERVICE PROVIDER cannot provide the service within the period due to force majeure or extraordinary circumstances preventing performance, they are obliged to inform the RECIPIENT. In this case, the RECIPIENT may request the cancellation of the order, the replacement of the service with its equivalent if available, and/or the postponement of the service until the impediment is removed. If the RECIPIENT cancels the order, the amount paid is refunded within 14 days.
ARTICLE 5 - RIGHT OF WITHDRAWAL
The RECIPIENT has the right to withdraw within 14 days from the date of the contract, provided that the service has not commenced. To exercise the right of withdrawal, it is sufficient to notify the SERVICE PROVIDER via fax, e-mail, or phone within this period. In this case, the amount paid by the RECIPIENT is refunded within 14 days. The exercise of the right of withdrawal is conditional upon the service not having commenced.
ARTICLE 6 - COMPETENT COURT
In the implementation of this contract, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and the Consumer Courts at the RECIPIENT’s or SERVICE PROVIDER’s location are authorized.
In the event of the order, the RECIPIENT is deemed to have accepted all the terms of this contract.
Delivery and Performance:
The service performance period will commence within 24 hours after the order confirmation is sent. For certain services, the performance period may be extended depending on the scope of the service; in such cases, the RECIPIENT will be informed.
Service Cancellation and Refund Procedure:
The RECIPIENT may cancel or change the purchased service within 14 days from the date of purchase, provided that the service has not commenced, is not damaged, unused, and its resalability is not impaired.
To process your refund or cancellation requests, please follow these steps:
a. Notify us of your refund or cancellation request by calling +90 530 761 94 82 or sending an e-mail to info@royallimousine.com.tr.
b. Provide us with the invoice related to your service purchase.
Any costs arising from the exercise of the right of withdrawal will be borne by the RECIPIENT. In the event of a defective service, the return costs will be covered by the SERVICE PROVIDER.
Payment Refund Procedure:
Once your refund request is approved, the amount you paid will be refunded to you within 14 days.
Cancellation Procedure:
For any reason, if you wish to cancel your order, please contact us via phone, e-mail, or the message section of our website. Your orders will be canceled without the need to provide a justification.
If your cancellation occurs after the service has commenced, any costs incurred will be charged to you.
Please remember to provide us with your order date, order number, or username and service name when requesting a cancellation.
Customer satisfaction is our priority, and all your requests will be addressed promptly.