FAQ
If you didn’t find an answer to your question, please contact us by email at info@royallimousine.com.tr or in our online chat.
Reservations
For point-to-point transfers, customers should enter the pick-up and drop-off locations to the Search section. Then, customers will choose the date and time of the transfer and choose the car class they prefer from the list of classes. After the payment is completed, the Booking Conformation and Invoice will be sent to your defined e-mail address.
For hourly reservations, after selecting the pick-up and drop-off locations and specifying date and times of the service; you can choose have many hours of rental do you want. You can rent a car with chauffeur for at least 4 hours and maximum for 24 hours. Then, you can choose the car class you want from the classes list that you will see. After the payment is completed, the Booking Conformation and Invoice will be sent to your defined e-mail address.
For hourly reservations, after selecting the pick-up and drop-off locations and specifying date and times of the service; you can choose have many hours of rental do you want. You can rent a car with chauffeur for at least 4 hours and maximum for 24 hours. Then, you can choose the car class you want from the classes list that you will see. After the payment is completed, the Booking Conformation and Invoice will be sent to your defined e-mail address.
You can specify the names and addresses of the locations that you will transfer during booking. You can select the pick-up point as an airport, or if you would go to the airport from a hotel or somewhere else, then chose the airport as the drop-off point. Take the location time for the route and extra 3 hours for check-in at the airport into consideration while setting your pick-up time.
While making reservations from an airport or railway transfers, it would be the best to specify the arrival time of the flight during the booking. Therefore, it would be more clear and easier for chauffeur to organize the meeting. If there has been a change about the arrival, it is important for us to be informed by customers.
If you are booking a transfer to an airport from a hotel, please mention the exact time that you will be at the reception. Calculate the departure time based on yourself. You can plan as 3 hours for transfer time and airport check-in. The time that the chauffer would need to make the transfer would also be specified by us.
If you are booking a transfer to an airport from a hotel, please mention the exact time that you will be at the reception. Calculate the departure time based on yourself. You can plan as 3 hours for transfer time and airport check-in. The time that the chauffer would need to make the transfer would also be specified by us.
You can get the information of how long does it take between locations through our website. In Locations section, you can find the information and approximate minutes between locations.
For the airport transfers, it is a necessity for you to enter your flight code during the booking with both letters and numbers. (For instance, TK1986 is a complete and correct flight number but, 1640 is not complete and incorrect.)
You should make and complete a reservation at least 30 minutes before your transfer.
Write down your exact address or destination specifically. Hotel addresses mostly can be found in the hotel voucher. Please, also be specific about your hotel’s name and address.
After you make your reservation, a confirmation email will be sent to you, to the email address you used while making the reservation, including the details of the transfer.
If you would not get any email by our side about your reservation, please contact with us through our email address info@royallimousine.com.tr.
If you would not get any email by our side about your reservation, please contact with us through our email address info@royallimousine.com.tr.
Conditions of the Trip
Every child, regardless of their ages, should be taken into consideration while entering the information about the number of passengers.
During the booking, you can choose the type of child seat you want. Child seats are subject to an extra fee.
Before making reservation for the transfer of children, younger than 18 years old, or a group with 8 children or more; please contact with our team through info@royallimousine.com.tr to get accurate information about the conditions and the cost of the transfer.
During the booking, you can choose the type of child seat you want. Child seats are subject to an extra fee.
Before making reservation for the transfer of children, younger than 18 years old, or a group with 8 children or more; please contact with our team through info@royallimousine.com.tr to get accurate information about the conditions and the cost of the transfer.
Most of the countries requires child seats and it is regulated by law. For ensuring the safe transportation of the children, penalties can be applied for not using child seats. If the required child seat has not booked, the chauffeur has the right to refuse to make the transfer.
You can find the information about car classes and car models in our website. There is detailed information about every car model’s capacity for the number of passengers and the pieces of baggage. If you have any questions about the suitable car models, feel free to contact with us.
The providing of the same class and model of car that you chose, or a higher class, is under our guarantee. These are the rules for the classes:
Comfort class can be replaced by the Business, Premium, Premium Minibus, First and Minibus classes.
Business class can be replaced by the Premium and First class.
Premium class can be replaced by the First class.
Premium Minibus can be replaced by the Business, Premium and First Classes.
Minibus 7pax can be replaced by Minibus 10, 13, 16 and 19pax classes.
Minibus 10, 13, 16pax can be replaced by Minibus of a bigger capacity.
Comfort class can be replaced by the Business, Premium, Premium Minibus, First and Minibus classes.
Business class can be replaced by the Premium and First class.
Premium class can be replaced by the First class.
Premium Minibus can be replaced by the Business, Premium and First Classes.
Minibus 7pax can be replaced by Minibus 10, 13, 16 and 19pax classes.
Minibus 10, 13, 16pax can be replaced by Minibus of a bigger capacity.
You can find the capacity informations of each car, which are vary, in our website. The standart for a baggage is considered as a bag or a suitcase. Its length, width, and height cannot exceed 158 cm. Hand luggage can stay in the car.
Please contact with us if you will travel with bulky baggage in order to choose the suitable class car.
Please contact with us if you will travel with bulky baggage in order to choose the suitable class car.
Please inform your chauffeur about the delay and new arrival time through the contact number that given to you as soon as you find out about the delay. You can also contact with our support through email.
If you arrive earlier than it is planned your chauffeur probably will not be there, waiting for you in the meeting. You should wait for your chauffeur at the arrival’s exit area. You can contact with the driver to inform them about the early arrive. Please try not to leave the airport before your chauffeur arrives.
The fee of the transfers are same within the city. You can specify the city of the hotel, on the drop-off section while making the reservation. Then, you can enter the exact address of the hotel and details during the booking.
You can ask for the price and discuss the details with your chauffeur for a long stop or a change in the already planned route. The voucher, which will be sent to you through email, includes the details of fixed price, additional fee of the stops and other details.
Transportation of the animals is regulated due to the legislation. Animals must be transported within a carrier. They should have medical certificates and other required documents due to the legislation of the visited country. If any kind of violation of law, the chauffeur has the right to refuse to make or complete the transfer.
If any kind of damage happens in the vehicle during the transfer, the company has the right to require compensation.
If any kind of damage happens in the vehicle during the transfer, the company has the right to require compensation.